Contact support

MusicXen is a small operation — support is in-app plus Clint's team, not a call center. There is no phone support and no 24/7 chat.

How to reach us

• Help Center first — most questions are answered in the guides or the FAQ.
• Report a user or a safety problem — use the report form on the profile / thread. Reports go to a moderation queue and are triaged before general questions.
• Everything else — send a message through the in-app contact route below and it lands with the team.

Response-time expectations

• Safety reports (harassment, scams, underage contact): reviewed as a priority — usually within a day.
• Account problems (locked out, broken signup, data export trouble): within a couple of days.
• General questions & feature requests: within a few days, often faster.

We don't promise 24/7. If you haven't heard back in a week, send it again — something ate the first one.

Before you write

• Tell us what you were doing (the page you were on, what you clicked) and what happened instead.
• For visual bugs, note your theme (Settings → Appearance) and your device/browser.
• Never send passwords. We'll never ask for yours.

Send a message

Logged-in users: open Messages, compose a new thread to MusicXen Support, and describe the problem. Not logged in (or can't log in)? Mention that — include the username or email on the account so we can find it.